This Privacy Policy explains how PLAYER PRO, a Société par Actions Simplifiée Unipersonnelle (SASU) registered under number 983 012 402 R.C.S. Le Mans, with its registered office located at 379 Avenue Félix Genéslay, 72100 Le Mans, France, collects, uses, protects, and stores your personal data.

At PLAYER PRO, we are committed to safeguarding the privacy and security of your personal information. This Policy describes the types of data we collect, how we use it, and the rights you have regarding that information.

This Privacy Policy applies to all our digital and physical services, including:

• Our websites and landing pages (e.g., tomforestgolf.com, or any related domains).
• Our applications and online learning environments.
• Our consulting programs, online courses, and performance systems.
• Our communication and community platforms (including Discord, email, and video conferencing).

By using our websites or participating in our programs, you agree to the collection and use of your information as described in this Privacy Policy.

The entity responsible for the processing of your personal data is:

PLAYER PRO (SASU)
SIREN: 983 012 402
RCS Le Mans
Registered Address: 379 Avenue Félix Genéslay, 72100 Le Mans, France

For any questions, concerns, or requests regarding your personal data, please contact us at:
📧 privacy@tomforestgolf.com
or by post at the address above, attention “Data Protection Officer.”

We collect and process personal information in order to provide our consulting services, manage your account, and ensure the best possible experience in our programs and community spaces.

Depending on how you interact with PLAYER PRO, we may collect the following categories of data:

a. Personal Identification Data

• Full name
• Email address
• Phone number
• Postal address and country of residence

This information is typically collected when you create an account, sign up for a program, or contact us directly.

b. Account & Access Data

• Login credentials (username and password)
• User ID and profile photo
• Discord or community platform usernames and messages
• Account preferences and settings

These details allow you to securely access our platforms and participate in community discussions.

c. Payment & Transaction Data

• Billing details and payment method information
• Stripe, PayPal, or other payment processor identifiers
• Invoices, purchase confirmations, and transaction history

Payment data is processed securely through third-party providers (such as Stripe) and never stored directly on our servers.

d. Program Data

• Performance statistics, progress tracking sheets, or training logs
• Self-reported scores, feedback forms, or assessments
• Uploaded media (photos, videos, or documents)
• Comments, messages, or posts made within our community platforms

This data helps us personalize your consulting experience and measure progress toward your goals.

e. Technical Data

• IP address, browser type, operating system, and device information
• Access logs, time zone, and approximate geographic location
• Cookies and tracking technologies used for login, analytics, or marketing

This information helps us secure our platforms, troubleshoot technical issues, and optimize website performance.

f. Marketing & Communication Preferences

• Newsletter subscriptions and opt-in preferences
• Survey responses or feedback on our products
• Consent to receive promotional messages or participate in testimonials

You can update or withdraw your communication preferences at any time by contacting us or using the unsubscribe link in our emails.

We use the personal data we collect to operate our business efficiently, deliver the services you have purchased, and continually improve your experience with PLAYER PRO. Your information is processed for the following purposes:

a. Delivering and Managing Program Access

• To provide you with access to your consulting program, online courses, and learning materials.
• To manage your user account, logins, and participation in community platforms such as Discord.
• To personalize your experience and guide your progress through structured modules, resources, and assignments.

b. Processing Payments and Maintaining Records

• To process your transactions securely through third-party providers such as Stripe or PayPal.
• To generate invoices, manage subscriptions, and maintain legally required accounting and tax records.

c. Communication and Client Support

• To send onboarding details, training schedules, updates, and reminders related to your program.
• To respond to questions, provide customer support, and ensure smooth delivery of our services.

d. Performance Analysis and Continuous Improvement

• To monitor progress, analyze performance data, and enhance the overall effectiveness of our consulting framework.
• To improve our systems, content, and training methods based on aggregated insights and feedback.

e. Marketing and Community Engagement

• To share newsletters, promotional content, or special offers—but only if you have expressly opted in.
• To feature anonymized or consent-based success stories, testimonials, and performance results that inspire others.

f. Legal and Regulatory Compliance

• To prevent fraud or unauthorized access to our systems.
• To comply with applicable laws, tax regulations, and data protection obligations under the GDPR and French law.

Under the General Data Protection Regulation (GDPR), we process your personal data only when there is a lawful basis for doing so. Depending on the type of information and the purpose of use, the legal grounds may include one or more of the following:

a. Contractual Necessity

We process your data when it is necessary to deliver and manage the services you have purchased, such as granting access to the Program, maintaining your account, or communicating essential information about your enrollment and participation.

b. Legitimate Interest

We may process certain data to pursue our legitimate business interests, including:

• Improving our products, services, and user experience.
• Ensuring system security and preventing fraud or misuse.
• Maintaining a safe, respectful community environment.
  When processing on this basis, we carefully balance our interests with your fundamental rights and freedoms.

c. Legal Obligation

Some data must be retained or processed to comply with legal and regulatory requirements, including accounting, taxation, and recordkeeping obligations under French and European law.

d. Consent

In all other cases, such as for marketing communications, testimonials, or the use of your likeness or performance data, we rely on your explicit consent.
You may withdraw your consent at any time by contacting us at privacy@tomforestgolf.com, without affecting the lawfulness of processing prior to withdrawal.

We take the protection of your personal information seriously and implement both organizational and technical safeguards to maintain its security and confidentiality.

a. Data Storage

Your data is securely stored using trusted third-party service providers, including but not limited to:

• Google Cloud Platform (for file storage and email communication)
• Stripe or PayPal (for secure payment processing)
• Web hosting providers for website and application management
• Discord and related community tools for member interaction

These providers are carefully selected for their compliance with GDPR and industry-standard security certifications.

b. Security Measures

We apply multiple layers of security to protect your data, including:

• Encrypted connections (HTTPS / SSL) for all communications.
• Password-protected and access-controlled systems.
• Secure authentication for staff and contractors handling client data.
• Regular updates, backups, and audits to detect and prevent unauthorized access.

While no online system can guarantee absolute protection, PLAYER PRO maintains reasonable technical and procedural safeguards to minimize risk and ensure the highest possible level of data integrity.

c. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Policy.
In general:

Client data is kept for the duration of the Program and for up to five (5) years thereafter to comply with legal, accounting, or tax obligations, or to resolve potential disputes.

When data is no longer required, it is securely deleted or anonymized.

We value your privacy and are committed to ensuring that your personal data is shared only when necessary and in a secure, controlled manner.

Your information may be accessed or shared with the following parties:

a. Authorized Personnel

Access to personal data is strictly limited to authorized employees, contractors, or consultants of PLAYER PRO who require it to perform their duties—such as technical maintenance, content delivery, or customer support.
All such individuals are bound by confidentiality obligations and data protection agreements.

b. Third-Party Service Providers

We rely on carefully selected third-party providers to help us operate our business and deliver our services. These may include:

• Payment processors (e.g., Stripe, PayPal)
• Cloud and email services (e.g., Google Workspace, Google Cloud Platform)
• Customer relationship and marketing tools (e.g., email CRMs, analytics services)
• Community platforms (e.g., Discord)
  Each third-party provider processes data in accordance with GDPR or equivalent data protection standards.

c. Legal and Regulatory Authorities

We may disclose personal data where required by law, regulation, court order, or to protect our legal rights or the safety of our clients, business, or users.

d. No Data Sales

Under no circumstances do we sell, rent, or trade personal data to third parties. Your information is used solely to provide and improve our services.

Certain third-party service providers we use (such as Stripe, Discord, or email platforms) may be located outside the European Economic Area (EEA), including in the United States.

When personal data is transferred outside the EEA, we ensure that appropriate safeguards are in place to protect your information in compliance with the General Data Protection Regulation (GDPR). These safeguards may include:

• Standard Contractual Clauses (SCCs) approved by the European Commission.
• Verification that the receiving organization adheres to recognized frameworks such as the EU–U.S. Data Privacy Framework or other adequacy decisions.

By using our services, you acknowledge that your personal data may be processed in jurisdictions with data protection laws that differ from those of your home country, but always under robust contractual and technical protections.

Our websites and online platforms use cookies and similar tracking technologies to enhance your browsing experience, improve performance, and gather usage analytics.

a. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help remember your preferences, login information, and other settings to make your experience smoother and more personalized.

b. How We Use Cookies

We use cookies for the following purposes:

• Essential cookies – to enable login, security, and core site functionality.
• Analytics cookies – to understand how users navigate our websites and improve usability.
• Marketing cookies – to measure campaign effectiveness and deliver relevant content (only if consented).

c. Managing Cookies

You can manage or disable cookies at any time through your browser settings.
Most browsers allow you to:

• Delete existing cookies.
• Block future cookies.
• Receive a prompt before cookies are placed.

If you disable certain cookies, some features of our websites or programs may not function properly.
You can also adjust cookie preferences via the cookie banner that appears on our website during your first visit.

Under the General Data Protection Regulation (GDPR) and applicable French data protection laws, you have several rights regarding your personal data. You may exercise these rights at any time by contacting us at privacy@tomforestgolf.com.

Your rights include:

• Right of Access: You may request confirmation of whether we hold personal data about you and obtain a copy of such data.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure (“Right to be Forgotten”): You may request deletion of your data when it is no longer necessary for the purposes for which it was collected, or when processing is based on consent that you have withdrawn.
• Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances.
• Right to Data Portability: You may request a copy of your data in a structured, commonly used, and machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interest or for direct marketing purposes.
• Right to Withdraw Consent: If we rely on your consent to process certain data (for example, for marketing or testimonials), you may withdraw that consent at any time.

If you believe your data protection rights have been infringed, you have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the French supervisory authority:
🌐 https://www.cnil.fr

We retain personal data only for as long as necessary to fulfill the purposes outlined in this Policy or to meet legal obligations.

Data Type	Retention Period
Account & Program Data	Up to 5 years after your last interaction or the end of your participation in the Program
Payment & Billing Data	10 years, in accordance with French accounting and tax regulations
Marketing Data	Retained until you withdraw your consent or unsubscribe
Community & Analytics Data	Retained until your account is deleted or anonymized

When the retention period expires, personal data is securely deleted or irreversibly anonymized.

Our services and programs are not directed to individuals under the age of 18.
We do not knowingly collect or process personal information from minors.
If we become aware that data has been collected from a person under 18 without parental consent, we will delete that data immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.
Any updates will be posted on our website with a revised “Last Updated” date.
For significant changes that affect your rights or data usage, we will notify you directly by email or through your account dashboard before the changes take effect.

We encourage you to review this Policy periodically to stay informed about how we protect your personal information.

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us using the details below:

PLAYER PRO (SASU)
SIREN: 983 012 402 – RCS Le Mans
📍 379 Avenue Félix Genéslay, 72100 Le Mans, France
📧 privacy@tomforestgolf.com